Returns & refunds

The return window

You may request a return or exchange within 120 calendar days after receiving the goods. New, lightly used and defective items, including items with a product quality issue, are accepted under this policy.

Start with an email

Email us with your order number, the item and colour, and the reason for your request. For a product problem, describe the issue so our team can help. We will provide the return mailing address. Do not send the item to a business or dispatch address without these instructions.

Who pays return postage

For a change of preference, the customer pays return postage. For a defective item or a product problem, MOLLEEYYH pays the return postage. Contact us before arranging the return.

Exchanges

Contact our team, receive the return mailing address and send the item back. A replacement is arranged after the return is received.

Refunds

Refunds are made to the original payment method within 7 business days after we receive the returned item. Contact us if you need help checking a refund.

Changes & cancellation requests

If you need to change or cancel an order, email us as soon as possible with your order number. Our team will check its status and explain the available next steps. An address change cannot be accepted after dispatch.

Contact & operator

MOLLEEYYH operates weavealcove.com.

Monday-Friday, 10:00-17:00 America/New_York. Closed on weekends.